Salesforce Expands Its Presence in India with New Salesforce Tower in Bengaluru
Bengaluru, India — November 9, 2024 — Salesforce, the top-rated AI-driven Customer Relationship Management (CRM) platform, is extending its footprint in India by establishing its first Salesforce Tower in Bengaluru. This expansion comes on the heels of substantial growth, as Salesforce India’s revenue surged by 36% to reach ₹9116.3 crore for the fiscal year ending March 31, 2024, according to its filing with the Ministry of Corporate Affairs.
Salesforce’s First Tower in India
The upcoming Salesforce Tower in Bengaluru represents the latest addition to the company’s portfolio of iconic towers across key global locations, such as San Francisco, New York, Chicago, London, Dublin, Sydney, Tokyo, Atlanta, and Indianapolis. The tower, situated at Bagmane Tech Park in Mahadevpura, will offer a range of innovative spaces tailored to support modern work styles. The 12-story building will include an immersive lobby, a state-of-the-art Salesforce Innovation Centre, and areas dedicated to collaboration, sustainability, and employee wellness. Additionally, training spaces within the tower will host in-person AI upskilling opportunities for Salesforce employees and the local community. Reflecting Salesforce’s environmental values, the building is designed to achieve LEED Gold certification, with employees expected to move in by 2026.
Driving Customer Success and Innovation
This expansion aligns with a pivotal moment for Salesforce, as the company has recently launched Agentforce, an advanced AI tool on the Salesforce Platform that enables organizations to create and deploy AI agents capable of autonomously handling tasks across business functions. Bengaluru continues to play a central role in Salesforce’s talent and innovation strategy, supporting the company’s global customer base with its skilled workforce.
Salesforce’s longstanding commitment to India began over a decade ago, with the opening of its Hyderabad Centre of Excellence in 2016, which was expanded in 2023. Today, India is one of Salesforce’s most important talent hubs, with over 13,000 employees across major cities like Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur.
The company’s growth in India is further bolstered by a strong ecosystem of strategic partners, start-ups, and a vast community of developers. India is home to over 2 million Salesforce developers, and Trailhead — Salesforce’s free online learning platform — has more users here than any other market outside the United States.
Remarks on the Expansion
Arundhati Bhattacharya, CEO & Chairperson, Salesforce India, expressed her enthusiasm about the company’s growth in India: “The launch of Salesforce Tower in India further strengthens our commitment to the region, offering our employees a world-class experience and a collaborative space that promotes innovation. This investment reflects our ongoing dedication to growth, innovation, and customer success in an AI-first world where humans and AI agents work together.”
Relina Bulchandani, Executive Vice President of Real Estate & Workplace Services, shared her vision for the tower: “Salesforce Tower Bengaluru will represent our values, providing a gathering place for our employees, customers, partners, and Trailblazers from around the world. This thoughtfully designed space will encourage collaboration, learning, and innovation as we move forward with AI and agents.”
Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India, commented on the power of AI in India’s growing economy: “AI and automation are transforming how businesses interact with customers. Leaders today are focusing on AI investments to drive growth and boost productivity, and I believe Salesforce is positioned to support these efforts, particularly in a high-growth market like India.”
Sunil D’Souza, CEO & Managing Director, Tata Consumer Products Limited, highlighted the importance of Salesforce’s expansion, stating, “With AI reshaping businesses, empowering growth and strengthening customer relationships is crucial. This Salesforce expansion will continue to enable businesses with cutting-edge technology in this new AI-driven era.”
About Salesforce
Salesforce empowers organizations of all sizes to reimagine business processes in the age of AI. Through Agentforce, Salesforce’s platform offers a human-AI partnership that enables enhanced customer success with the help of data, AI, and actionable insights. For more information, visit www.salesforce.com.
Source: Salesforce Newsroom
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